e-testing Blog

Top Failed Websites of 2013 Show Importance of Software Testing Services

Failure ButtonThe Internet today is mature technology. Companies are expected to release fully functional and intuitive websites that provide the features users have come to expect. Unfortunately, even in this day-and-age, high-profile IT failures occur. These failures come with bad publicity and often come at a high cost as the original development fee balloons into added expenses for troubleshooting or rebuilding the site from scratch.

In 2013, there were a lot of examples of high-profile sites that were big failures. These web disasters point to the need for software testing services before your release so you can avoid bad press and a bad user experience.  Software testing should be performed throughout the development process because the more bad code that is written, the harder it will be to identify the issues that prevent the site from achieving optimum functionality. Software testing consultants can provide the service your developers need so you don’t end up on the next list of top failed websites.

Top Failed Websites of 2013

The top failed websites of 2013 include:

  • Healthcare.gov

Just days before the launch of this healthcare marketplace in the United States, President Barack Obama was promising a user-friendly experience that would make buying health insurance as simple as buying a TV on Amazon. Unfortunately, the website suffered from serious technological setbacks, crashing multiple times within the first weeks of its launch.

Although Healthcare.gov used an Agile approach, reports indicate that end-to-end testing was not performed before its release and that the organization moved ahead with coding to reach its go-live mandate without getting the answers to key questions. This resulted in code full of filler texts, critical JavaScript errors and a host of other issues that continue to plague the back end of the site even as a tech surge made significant improvements to the site’s front-end.

  • NatWest Bank

NatWest Bank suffered its fourth major online service failure within 18 months as customers reported an inability to access online accounts and subsequently pay bills or transfer money. NatWest’s online services were disrupted following a cyberattack that sent a sudden surge of traffic to the bank’s website. This denial of service attack took advantage of security vulnerabilities which could have been identified using an appropriate testing tool, yet group chief executive Ross McEwan admitted that a failure had been made to ‘”invest properly in its systems”.


Back to the States with ‘CONNECT’ which launched on October 15 at a cost of $63 million to the Florida government.  The purpose of the site was to process claims for unemployment recipients living in the area. Unfortunately, the site has been addled with technical glitches since its launch.  This site failure has real consequences as it prevents people from getting the benefits that they need while they are out of work.

  • Cokechase.com

Coca Cola spent big money to purchase a Super Bowl ad, and encouraged users to vote for the ending of their commercial. Unfortunately, overloaded servers resulted in an average load time of 62 seconds (longer than the commercial) and the site only had 92 percent uptime for the night. The ad was a big failure, and the situation was especially bad because Coke’s website had previously crashed during the 2012 Super Bowl too!


Avoid a High-Profile Website Failure

These site failures were just some of many that occurred in 2013. Don’t sour your users on your product or service because of a bad website – do your testing from the start with the help of specialist software consultants to ensure your site performs under pressure. Visit etesting.com today to learn more about how our professionals can help your company.


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