NatWest, The Royal Bank of Scotland, Lloyds and the Sabre reservation system used by more than 300 airlines have all experienced recent IT problems that interrupted access to essential functions. IT failures at big banks and other major online service providers are surprisingly common and the BBC recently wrote an article suggesting several reasons why these failures are unlikely to let up any time soon.
While big businesses face many challenges in providing flawless IT systems, failures can often be avoided. A growing number of organisations are looking to software testing consultancy providers that can implement effective testing and ensure a positive online experience for their customers.
Obstacles for IT Success at Big Companies
There are a number of different reasons why big IT companies seem destined for repeated technology failures
- The benefits of being proactive in identifying software problems may not outweigh the costs.
Identifying system weaknesses and problems in software can be expensive, and some companies may not want to spend the necessary money when evaluating the risks.
In reality, companies have increasing flexibility with testing and the growing availability of SaaS / TaaS options are driving costs down. The rigid licensing costs and traditional, expensive in-house testing teams, only available to the biggest organisations are a thing of the past, with newer models of outsourcing and fairly priced software testing consultancy services.
- Not enough testing.
Even for large companies that recognise the value of testing, IT failures may occur when testing is not done correctly, or isn’t rigorous enough to identify all of the issues. Some in-house employees may not stick to set testing procedures and the increasing speed at which mobile apps and devices are updated creates a constantly changing test environment.
The chief information officer at one London-based energy company told the BBC that staff members sometimes do nine out of 10 tests and skip the last test – Guess which one will let you down?