UAT - Wates Living Space
Wates had planned a major upgrade to their operational systems, in line with the modernisation of internal processes. Wates had selected COINS, as an off-the-shelf solution but which would require significant customisation and configuration during the implementation process. COINS was to provide an array of functions within the business, including; operations, booking housing maintenance appointments, inventory, payroll, accounts and HR.
Wates initially contacted e-testing to book
some key staff on the project on our in-house developed User Acceptance Testing
(UAT) course. Although the course
imparted a significant amount of knowledge of UAT, Wates requested assistance
from e-testing in defining the approach and strategy for the acceptance testing
project. e-testing assigned one of our
experienced test management consultants, to develop a test strategy and overall
Business user SME’s were identified to head
up each of the business areas included in the transformation, with testers
reporting to them for each department, all reporting to the e-testing test
manager on site, as well as the overall programme manager.
The solution design for the system was used
as a basis for the development of testing documentation, using templates and
guidance provided by e-testing.
Using a risk based approach, a Test Plan
was developed for each of the business areas, being driven by workshops to
understand business processes, and mapping user journeys to the functions of
the new system, with particular focus on those areas subject to any
customisation by the vendor, as well as those areas of most risk to the
e-testing are specialists in UAT, providing training and experienced consultants to manage the process and ensure requirements are delivered and systems are fit for purpose, before launch. Contact us to discuss your project and how we can help.
In parallel with the development of the tests, e-testing audited the testing done by the supplier, in order to gauge the quality of testing that had been carried out beforehand on the bespoke elements of the system, before the commencement of acceptance testing.
This is often a useful indicator and a guide as to how much testing is necessary for each functional area of a system.
Data migration was also a key part of the project.
e-testing were able to advise on the best approach for data take-on and how to test it, prior to the start of testing for each of the functional streams. Synthetic standing data was setup initially, as a pre-requisite to fully exercising transactional data processing routines. Initial data load routines were then validated, to ensure data was transferred from legacy systems correctly. End to end system processing could then be tested, using real data at realistic volumes.
Throughout the process, a testing delivery
plan was maintained for each of the workstreams, including key metrics,
schedule and staff availability. The
e-testing Test Manager on site was responsible for the coordination of all
tests and personnel, ensuring progress was delivered against the plan. All defects were recorded and presented to
the supplier on a daily basis during test execution, with regular review
meetings to set priorities and assign development re-work tasks. Re-testing
and regression testing were performed as new versions of the system were
The project was a success, and Wates
implemented a significant change to their IT systems within multiple
departments across the company. Once the
acceptance testing had been completed and data migration finished, the new
system could be promoted to live with confidence.
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