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UAT - Wates Living Space

Wates had planned a major upgrade to their operational systems, in line with the modernisation of internal processes. Wates had selected COINS, as an off-the-shelf solution but which would require significant customisation and configuration during the implementation process. COINS was to provide an array of functions within the business, including; operations, booking housing maintenance appointments, inventory, payroll, accounts and HR.

Wates initially contacted e-testing to book some key staff on the project on our in-house developed User Acceptance Testing (UAT) course. Although the course imparted a significant amount of knowledge of UAT, Wates requested assistance from e-testing in defining the approach and strategy for the acceptance testing project. e-testing assigned one of our experienced test management consultants, to develop a test strategy and overall testing approach.  

Business user SME’s were identified to head up each of the business areas included in the transformation, with testers reporting to them for each department, all reporting to the e-testing test manager on site, as well as the overall programme manager. 

The solution design for the system was used as a basis for the development of testing documentation, using templates and guidance provided by e-testing.  
Using a risk based approach, a Test Plan was developed for each of the business areas, being driven by workshops to understand business processes, and mapping user journeys to the functions of the new system, with particular focus on those areas subject to any customisation by the vendor, as well as those areas of most risk to the business operationally.

e-testing are specialists in UAT, providing training and experienced consultants to manage the process and ensure requirements are delivered and systems are fit for purpose, before launch. Contact us to discuss your project and how we can help.

In parallel with the development of the tests, e-testing audited the testing done by the supplier, in order to gauge the quality of testing that had been carried out beforehand on the bespoke elements of the system, before the commencement of acceptance testing.

This is often a useful indicator and a guide as to how much testing is necessary for each functional area of a system.

Data migration was also a key part of the project. 

e-testing were able to advise on the best approach for data take-on and how to test it, prior to the start of testing for each of the functional streams. Synthetic standing data was setup initially, as a pre-requisite to fully exercising transactional data processing routines. Initial data load routines were then validated, to ensure data was transferred from legacy systems correctly.  End to end system processing could then be tested, using real data at realistic volumes.

Throughout the process, a testing delivery plan was maintained for each of the workstreams, including key metrics, schedule and staff availability.  The e-testing Test Manager on site was responsible for the coordination of all tests and personnel, ensuring progress was delivered against the plan. All defects were recorded and presented to the supplier on a daily basis during test execution, with regular review meetings to set priorities and assign development re-work tasks.  Re-testing and regression testing were performed as new versions of the system were released.

The project was a success, and Wates implemented a significant change to their IT systems within multiple departments across the company. Once the acceptance testing had been completed and data migration finished, the new system could be promoted to live with confidence.

Read more about our UAT services                                              Learn more about our UAT training course.

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