Booking Terms and Conditions

1. Confirmed bookings
Delegates must return a completed booking form to constitute a confirmed booking.

2.Fees
Full payment must be made at the time of booking unless you are an e-testing account holder. If you are an account holder, payment must be received at least 14 days before the course commences. The fees cover tuition, all course documentation and materials, lunch and refreshments.

3. Payment Terms
Payment terms are immediate for non-account clients or 14 days prior to the course start date for account holders. Any account holders with different payment terms must contact e-testing to discuss their requirements upon booking. Please note, credit card payments are subject to a 2% surcharge. Only clients who have paid the full amount in advance will be entitled to attend the training course. Cancellation terms apply to delegates who do not comply with the payment terms.

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4. Substitutions
Direct substitution of a delegate(s) on a particular course may be made without penalty, provided that a minimum of one week’s notice is given. Substitutions can only be made on a like for like basis, i.e. one delegate can be substituted for another on the same course (not on a course to take place in the future).

5. Transfers
In exceptional circumstances, and at the sole discretion of e-testing, transfers to another presentation of the same course may be allowed, providing the cancellation request is received no later than two weeks before the course start date.  Where permitted, only one transfer per delegate will be considered.  Transfer requests not accepted will fall in line with the terms and conditions on Cancellations (6.) below.

6. Cancellations
All cancellations must be confirmed in writing and are subject to the following charges:
More than 4 weeks in advance = no charge
2 – 4 weeks in advance = 50% of the course fee
Less than 2 weeks in advance = 100% of the course fee

7. Cancellation by e-testing
Should accident or illness, or any event outside the control of e-testing, prevent us from running the course at the scheduled time, we would do our utmost to reschedule; however, by booking a course, the client indemnifies and holds harmless e-testing from and against any and all costs, damages, expenses and losses, howsoever caused, which are incurred by the client.

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